A. Although we can sometimes accommodate "walk-ins," Balance is set up for pre-scheduled appointments. This is especially true if you need a specific time or prefer a certain therapist for your services.

A. Though many times we are able to schedule appointments on the same day of your call, we usually suggest scheduling two or three days in advance of your desired date. Keep in mind also that packages and group bookings take longer to coordinate, so you'll probably want to allow a week or two for the best selection of times and services.

A. If you expect to be late for your appointment, please let us know as soon as possible so we can make any adjustments needed to keep you and our staff on schedule. Although we will do whatever we can to accomodate late arriving clients, it will not always be possible for us to give a late client their entire appointment time, especially if the client is more than ten minutes late. Please note that the client is responsible for payment for the scheduled service, not the time that was given.

In the case of a package, we will generally cut the service time of the first scheduled service to keep the other services on time. Again, the client is responsible for payment of the scheduled services.

A. Unfortunately, sometimes timing issues occur that are beyond our control. When a service starts late due to a technician or staff member issue, we will make every attempt to give the client the full service. If timing issues for either party prevent this, we will make other arrangements to reschedule the appointment or resolve it to the client's satisfaction.

A. Please schedule your appointments with care and be sure to give 24 hours notice on all cancellations or service changes. 

A. For the enjoyment and comfort of all clients at Balance, we ask that all cell phones and pagers are turned off in the spa and reception areas of DeLeon. If an emergency arises, please keep any conversations as quiet and brief as possible.

A. No. While we certainly encourage relationship building between each technician and their regular clients, we encourage our customers to try working with different staff members. Each staff member has their own personality, style and specific areas of expertise, so it is only natural to want to find the person or persons who best suit your specific needs. The bottom line is that we want you to be happy with your services as well as your service provider!

A. No. However, our staff is trained to provide each client with a high level of comfort and privacy during their visit. Draping with sheets and/or towels are a part of all massage, skin care and spa services, and robes and slippers are provided to clients on most spa services.

Clients may also feel free to wear undergarments or bathing suits during treatments if desired, keeping in mind that they may get oily or wet during the treatment. Disposable undergarments are available for spa services as well. Whatever the service, clients should feel free to voice their concerns or preferences throughout the treatment.

A. While tipping is not required, it is always appreciated by staff members. If you feel you have received good service, you are welcome to show it by offering a gratuity to any staff members who assisted you.

A. Most clients tip for spa services in the same way that they would in a restaurant...usually at a rate of 10 - 20%. Gratuities may be added to your check or credit card and will be distributed to the appropriate staff members.

A. There are particular spa packages that include lunch.  See the service menu for details. 

A. To insure the best possible service and handling of multiple reservations and services, all groups of three or more should schedule directly through our group bookings coordinator. A valid credit card number is needed to guarantee all group bookings.

A. All clients who provide us with their address, birthdate, and/or anniversary date will receive a Birthday/Anniversary Coupon during their birth/anniversary month each year. 

Other discounts are available by taking advantage of our monthly specials (posted on our website and at the spa), by purchasing service "Six Packs" or other discounted series, and by receiving our email newsletters. To register, add your email address on the home page.

A. While we do everything possible to accomodate the needs of our clients, we are not able to offer childcare at DeLeon. As such, we ask that all clients make outside arrangements for childcare during spa appointments.